Documentation provided by support services shall be made available in at least one of the following electronic formats: * a Web format that conforms to clause 9; or * a non-web format that conforms to clause 10.
NOTE 1: This does not preclude the possibility of also providing the documentation in other formats (electronic or printed) that are not accessible.
NOTE 2: It also does not preclude the possibility of providing alternate formats that meet the needs of some specific type of users (e.g. Braille documents for blind people or easy-to-read information for persons with limited cognitive, language and learning abilities).
NOTE 3: Where the support documentation is incorporated into the ICT, the documentation falls under the requirements for accessibility in the present document.
NOTE 4: A user agent that supports automatic media conversion would be beneficial to enhancing accessibility.